Overview After Hours Access Building Access Deliveries/Loading Dock General Office Security Key and Lock Policy Lost and Found Property Removal Solicitation Tenant / Employee Access Visitor Access
General Office Security

SECURITY GUARDS

During the week day, the building is typically staffed with six officers, a Lobby Attendant for visitor processing, and an on-site Account Manager.

The primary function of the contracted security guard service is to provide access control, process approved visitors, and monitor and respond to building alarms as appropriate. Typical responsibilities include monitoring and responding to base building alarms, conducting exterior and interior patrols, controlling the movement of material and personnel in the loading dock and other common areas of the building, and to act as a general deterrent for unwanted activities at the property.

ACCESS TO SECURED BUILDING AREAS

Occasionally, it will be necessary for various people to gain access to secured areas of the building, i.e., telephone closets, air handling rooms, etc. Notify the Property Management Office via email (columbiasquare@hines.com) or call (202-383-8888) in order to gain access to these areas. Please be aware that any work requiring more than 20 minutes may require a security officer and should be scheduled in advance. A driver’s license or company ID required to gain access.

HOW TO REPORT A PROBLEM

If you have a security problem, see a suspicious person, see a suspicious event, or have a safety concern, call the Property Management Office immediately (202-383-8888). The phone will be answered during normal business hours (8:00 a.m. to 5:00 p.m.) by the Property Management staff and after hours by Security Personnel. REMEMBER, IF YOU ARE IN DOUBT, CALL.

SUSPICIOUS PERSONS

If you see suspicious or offensive persons in the building, please call Property Management immediately. If possible, make note of appearance, clothing, etc. in order to assist building security in locating them.

Please be aware of strangers in your Tenant areas and halls. Quite often a question such as “May I help you locate someone?” will be enough to deter a potential thief. Suspicious encounters of this type should be reported to the Property Management Office immediately.

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