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Tenant Requests

Work Orders & Building Engines Prism

We use Building Engines Prism for all work requests. If you need a large trash barrel, a light is out, an office is too hot / too cold, or any other issues you experience in your space, you will need to place the request via this system. This program allows you to enter service requests directly from your desktop, tablet, or mobile device.

Your selected employees will be receiving a “Welcome” email, as shown below, from Prism to activate your account. Click the “Accept” button and be brought to a page where you will be able to see your username and create your password. In the future, you can use these credentials to log in and submit requests via connect.buildingengines.com (opens in a new window).

You can find more information regarding Prism in the Tenant User Guide or the Prism Tenant App Guide. Also, if you have any questions regarding Prism or would like to schedule a training, please contact the Hines Property Management Office. You can also send an email to the Columbia Square Engineers in case you need someone to respond immediately or have any follow-up questions. For cleaning-related tickets please reach out to the Hines Property Management Office. We prefer you use Prism for requests and send an email if you have any follow-up questions.